Apptopia, a market leader in mobile app intelligence, and Braze, a comprehensive customer engagement platform, today announced key findings from a joint report titled "2020: The Year of Streaming," analyzing the state of the streaming industry, as streaming is poised for a breakout year in 2020. Disney+ demonstrated that new streaming services can enter a crowded market and be successful, and this year, there will be new streaming services launching, including Amazon Prime Video Cinema Hub, HBO Max, Peacock, and Quibi. Additionally, global conditions have rapidly changed consumer behavior, and streaming services are quickly adapting to the new normal. This report compares 35 streaming services over an eight-month period to examine how successful companies used customer engagement strategies to drive business value.
"Apptopia looks at mobile app trends that drive business and consumer behavior, and we've been looking for ways to extend our dataset to dive deeper and identify the reasons behind these trends," said Adam Blacker, VP, Insights of Apptopia. "We were enthusiastic to partner with Braze on this report to do exactly this. The findings of the report demonstrate that 2020 is going to be the year of streaming and dive into how new and existing streaming services can be successful in this new environment."
"With the proliferation of streaming options over the years, today's consumers are overwhelmed with choice," said Myles Kleeger, President and Chief Customer Officer of Braze. "The report proves that content combined with the right customer engagement strategies not only delivers relevant experiences, but also drives business growth. The best practices outlined in the report can really help any brand looking to connect with their customers in a relevant way."
Key findings of the report include:
Looking ahead to the rest of 2020, customers are going to be presented with more streaming options than ever before. To stay relevant and binge-worthy, it's critical for new and existing streaming services to use customer engagement strategies that create personalized experiences and provide value to every customer.
For more information please download Apptopia and Braze's report 2020: The Year of Streaming.
Apptopia provides competitive intelligence for the mobile app economy. Data points include downloads, active users, revenue, rank, audience intelligence, advertising intelligence, SDK intelligence, and localized data. Apptopia was founded by CEO Eliran Sapir and COO Jonathan Kay on the belief that the mobile app community requires transparency to level the playing field and make way for innovation and industry advancements. Mobile publishers and developers, service providers, and investors use Apptopia on a daily basis to understand and monitor competitors, inform business strategies, and identify emerging consumer interests and trends. See insights on our: Blog, Twitter, and LinkedIn.
Braze is a comprehensive customer engagement platform that powers relevant and memorable experiences between consumers and the brands they love. Context underpins every Braze interaction, helping brands foster human connection with consumers through interactive conversations across channels that deliver value quickly and continuously. The company was named a Leader in the 2019 Gartner Magic Quadrant for Mobile Marketing Platforms and was recognized as one of Inc. Magazine's 2019 Best Workplaces. Braze is headquartered in New York with offices in Chicago, London, San Francisco, and Singapore. Learn more at braze.com.
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