Customer Engagement Platforms: A Buyer's Guide

Choosing a platform that supports real-time, cross-channel customer engagement isn’t just a nice-to-have anymore: It’s a necessity. But finding a solution that’s tailored to your specific business needs, enables you to deliver relevant experiences, and fits seamlessly into your existing tech stack? Not so easy. So where do you start? How do you choose?

In this guide, you’ll find:

  • The three key principles that can help you exceed customer expectations and achieve business goals simultaneously
  • Why a best-of-breed solution can amplify the power of your vertical stack by integrating effortlessly with your tech ecosystem
  • What to consider on your path to purchase and the benefits of moving away from legacy solutions and decades-old engagement tactics


Today’s top global brands are sending tens of billions of messages per month to over 5.5+ billion monthly active users (MAU) with Braze.