2022 Retail Customer Engagement Review

As we move towards a cookieless world, there are new opportunities to empower shoppers and meet them where they are with thoughtful, personalized experiences. Retailers who look to the future of zero- and first-party data can forge deeper customer loyalty that grows revenue.

Ready to reimagine retail marketing? Our 2022 Retail Customer Engagement Review shines a light on how brands can transform shopping experiences to thrive in these times of great change.

Download the review to learn how retailers can:

  • Understand every shopper by leveraging their own data

  • Unify all touchpoints to deliver cohesive cross-channel shopping experiences

  • Reach every shopper with relevant messaging that boosts revenue


Today’s top global brands are sending tens of billions of messages per month to over 5.5+ billion monthly active users (MAU) with Braze.