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Adobe

Built on the Adobe Experience Platform, Adobe’s real-time customer data platform helps companies bring together known and anonymous data from multiple enterprise sources to create customer profiles. These profiles can then be used to provide personalized experiences across all channels and devices in real-time.

The Braze and Adobe CDP integration allows brands to connect and map their Adobe data (custom attributes and segments) to Braze in real-time. Brands can then act on this data, delivering personalized, targeted experiences to those users. With Adobe, the integration is intuitive. Simply take any Adobe identity, map it to a Braze external ID, and send it off to the Braze platform. All data sent will be accessible in Braze through a new AdobeExperiencePlatformSegments attribute.

Prerequisites

Requirement Description
Adobe account An Adobe account is required to take advantage of this partnership.
Braze REST API key A Braze REST API key with users.track permissions.

This can be created within the Braze Dashboard > Developer Console > REST API Key > Create New API Key.
Braze instance Your Braze instance can be obtained from your Braze onboarding manager or can be found on the API overview page.
Braze REST endpoint Your REST endpoint URL. Your endpoint will depend on the Braze URL for your instance.

Integration

Step 1: Configure Braze destination

From the Adobe Settings page, select Destinations under Collections. From there, locate the Braze tile and select Configure.

Step 2: Provide Braze token

In the Account step, provide your Braze API key and click Connect to destination.

Step 3: Authentication

Next, in the Authentication step, you must enter your Braze connection details:

  • Name: Enter the name you would like to recognize this destination by in the future.
  • Destination: Enter a description that will help you identify this destination.
  • Endpoint instance: Enter your Braze endpoint instance.
  • Marketing use case: Marketing use cases indicate the intent for which data will be exported to the destination. You can select from Adobe-defined marketing use cases or create your own marketing use case. To read more about Adobe marketing use cases, visit Data governance in Adobe Experience Platform.

Step 4: Create destination

Click Create destination. Your destination has now been created. You can click Save & Exit to activate segments later or Next to continue the workflow and select segments to activate.

Step 5: Activate segments

Activate the data you have in the Adobe real-time CDP by mapping segments to the Braze destination.

The following list highlights the general steps required to activate a segment. For thorough guidance on Adobe segments and the segment activation workflow, visit Adobe.

  1. Select and activate the Braze destination.
  2. Select applicable segments.
  3. Configure scheduling and file names for each segment you export.
  4. Select attributes to send to Braze.
  5. Review and verify activation.

Step 6: Field mapping

To correctly send your audience data from the Adobe Experience Platform to Braze, you must complete the field mapping step. Mapping creates a link between the Adobe Experience data model fields and the corresponding Braze platform fields.

  1. In the mapping step, click Add new mapping.


  2. In the source field section, click the arrow button next to the empty field; this will open the select source field window.


  3. In this window, you must select Adobe attributes to map to your Braze attributes.


    Next, you must select the identity namespace. This option is used to map a platform identity namespace to a Braze namespace.

    Choose your source fields, then click Select.

  4. In the target field section, click the mapping icon beside the field.


  5. In the select target field window, you can choose between three categories of target fields:

    Select attributes: Use this option to map your Adobe XDM attributes to standard Braze Attributes.
    Select identity namespace: Use this option to map Platform identity namespaces to Braze identity namespaces.
    Select custom attributes: Use this option to map Adobe XDM attributes to custom Braze Attributes that you defined in your Braze account.



    You can also use this option to rename existing XDM attributes into Braze. For example, mapping a lastname XDM attribute to a custom Last_Name attribute in Braze, will create the Last_Name attribute in Braze if it doesn’t already exist, and map the lastname XDM attribute to it.

    Choose your target fields, the click Select.

  6. You should now see your field mapping in the list.


  7. To add more mappings, repeat steps 1 through 6, as necessary.

Example

Let’s say your XDM profile schema and your Braze instance contains the following attributes and identities:

  XDM profile schema Braze instance
Attributes - person.name.firstname
- person.name.lastname
- mobilePhone.number
- FirstName
- LastName
- PhoneNumber
Identities - Email
- Google Ad ID (GAID)
- Apple ID For Advertisers (IDFA)
- external_id

The correct mapping would look like this:

Destination mappings: IdentityMap:IDFA mapped to IdentityMap:external_id, IdentityMap:GAID mapped to IdentityMap:external_id, IdentityMap:Email mapped to IdentityMap:external_id, xdm:mobilePhone.number mapped to CustomAttribute:PhoneNumber, xdm:person.name.lastName mapped to CustomAtrribute:LastName, xdm:person.name.firstName mapped to CustomAttribute:FirstName

Exported data

To verify if data has been exported successfully to Braze, check your Braze account. Adobe Experience Platform segments are exported to Braze under the AdobeExperiencePlatformSegments attribute.

Data usage and governance

All Adobe Experience Platform destinations are compliant with data usage policies when handling your data. See Data governance in real-time CDP for detailed information on how the Adobe Experience Platform enforces data governance.

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