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Common push error messages

Check out these common error messages for push messaging:

Push bounced: MismatchSenderId

MismatchSenderId indicates an authentication failure. Google Cloud Messaging (GCM) authenticates with a couple key pieces of data: senderID and FCM API key. These should both be validated for accuracy. For more information see the Android documentation about this issue.

Common failures may include:

  • Bad senderID
  • Multiple registration if they register with another push service with a different senderID

Push bounced: InvalidRegistration

InvalidRegistration can happen when a push token is malformed. Common failures may include when:

  • People are passing Braze registration tokens manually but don’t call getToken(). For example, they may pass the entire instance ID. The token in the error message looks like |ID|1|:[regular token].
  • People are registering with multiple services. We currently expect push registration intents to arrive old-style, so if folks are registering in multiple places and we catch intents from other services we can get malformed push tokens.

Push bounced: NotRegistered

NotRegistered usually means that the app has been deleted from the device (such as our signal for Uninstall). This can also occur if multiple registration is happening and a second registration is invalidating the push token that Braze receives.

Push bounced: Error sending to bad push token

This error may occur for several reasons:

  • The push token isn’t being sent to us correctly in [[Appboy sharedInstance] registerPushToken:]
    • Check the token in the Message Activity Log. It should generally look like a long string of letters and numbers. (e.g 6e407a9be8d07f0cdeb9e714733a89445f57a89ec890d63867c482a483506fa6) If it doesn’t, check the code involved in sending Braze push token errors.

  • Mismatched provisioning environment:
    • If you register with a development certificate and try to send with a production one, you can see this error.
    • Braze only supports universal certificates for production environments. Testing push on development environments with a universal certificate will not work.
    • This reporting sends bouncing in production but not development.

  • Mismatched provisioning profile:
    • This can happen if your certificate doesn’t match the one that was used to get the token. If this is suspected, the next steps include:
      • Ensuring that the push certificate being used to send push from the Braze dashboard and the provisioning profile are configured correctly.
      • Recreating the APNS certification and then recreate the provisioning profile after the APNS certificate is configured to the app_id. This can sometimes solve some more visible problems.

Push bounced: APNS feedback service removed

This generally happens when someone uninstalls. Braze queries the APNS Feedback Service each night to get a list of invalid tokens. For more information, refer to Apple’s Communicating with APNs.

Last updated on January 24, 2021

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