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Critical: System is Down or Severe Data Integrity Issues
High: Severe Loss of Functionality or a Campaign Will Not Send
Medium: Degraded Performance or Issue Causing Significant Business Impact
Low: Question About Braze Functionality or Analytics
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Braze Technical Support Hours of Operation are from 9am-5pm GMT and 8am-8pm ET, Monday - Friday, excluding Braze Recognized Holidays. For issues logged outside of these hours, you should anticipate a response on the next business day.
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