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Braze Data Retention Information

Last revised in March 2nd, 2022

This article covers general Braze data retention information.

Data Retention Handled by Customers Through Braze’s Dashboard or API

Braze enables its customers to delete entire User Profiles and Attribute data themselves from their app group.

This means you can:

Behavioral events cannot be deleted from a User Profile (custom events, sessions, campaigns, purchases). In order to remove those events, you must delete the entire User Profile.

For privacy compliance, you may need to delete all personal data pertaining to a User upon the User’s request. You can find instructions on our data protection technical assistance page.

Data Retention Handled by Braze

In some cases, we store certain data only for a predetermined period of time before it is automatically deleted based on certain criteria. For each type of data, we set the following retention timeframes:

Braze Database: Automatic Archiving/Deletion of Churned Users

Each week, Braze runs a process to remove Inactive Users and Dormant Users from the Braze Services. You can read more about this process on our user archival definitions page.

Braze Troubleshooting

Braze may delete data where necessary as part of the resolution to a technical issue or incident, for example, for de-duplication of data.

Braze Data Lake Data Retention

Data available to Customers within the Braze dashboard is mostly aggregated. Detailed logs are kept in a separate database created by Braze (the “Data Lake”, formerly known as “BI Database”).

Braze has instituted processes to ensure regularly scheduled deletions of PII from the “Data Lake” at an app group or event level. If you use our APIs to delete user profiles or delete or amend attributes from user profiles, within two weeks, this automatic deletion process will apply to:

  • Events
  • Purchases
  • Campaign Engagement Events (e.g., sends, opens, clicks)
  • Sessions data

Deletion of data in the Data Lake will not affect your segmentation.

Braze Servers: Short-term Retention for Recovery Purposes

Data sent from the Braze Services to Braze’s Data Lake via Braze servers is retained for up to 90 days for recovery purposes.

Braze Backup Servers

When data is deleted from your production instance, the data remains in Braze’s backup servers for six months and is then deleted according to our internal processes.

Data Retention Handled by Braze for Specific Features of the Braze Services

Campaign Interactions Data

What is it? Campaign Interactions are data related to End Users’ interactions with a campaign. They are used for retargeting filters and to determine campaign re-eligibility.

When is it deleted? Braze automatically deletes from the Customer’s App Groups the Campaign Interactions for campaigns that have not sent any messages in 25 calendar months and are not used for retargeting in any campaigns, Canvases, or Content Cards in an active status.

What happens after deletion?

  • Campaigns with no Campaign Interactions cannot be used in retargeting filters for campaigns, Canvases, and Segments.
  • Any active campaign that has not sent any messages in 25 months, and is not being used for retargeting in any active campaigns, Canvases, or Cards, will be stopped because campaign eligibility resets. You can re-launch the campaign after reviewing the re-eligibility setting.

How to reset the clock to avoid deletion? To retain Campaign Interactions for a particular campaign, you can send a message using that campaign at least once within the 25 months since the last message was sent or use that campaign in a retargeting filter in any active campaign, Canvas, or Card.

You can request a shorter data retention than 25 months via your CSM.

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