AI makes incredible things possible when it comes to customer engagement. But too many brands forget that the goal isn’t to wow their audiences with technology—it’s the use that technology to automate and recreate the powerful, one-on-one human experiences that people crave at scale. Making that happen means ensuring that you’re keeping your customer’s real preferences and their day-to-day experience of your brand front of mind.
On each episode of the Braze for Impact podcast, host PJ Bruno sits down with guests to dig into the latest and greatest when it comes to tech industry news and trends. In this episode, PJ chatted with Taylor Gibb, Braze Strategic Customer Success Manager and Omari Matthew, Braze Technical Support Specialist Team Lead, to tackle these pressing food-related questions.