FORGE 2020: Putting Customers First

Having a one-to-one digital connection with your customers is no longer a nice-to-have; it will be the only way to build a sustainable customer/brand relationship. HappyFresh Group CRM Lead Yee Lynn Chan speaks to Braze Customer Success Manager Jen Lee about how the Jakarta-based online grocery delivery platform served their customers before, during, and after the height of COVID-19 this year with Braze.