When it comes to customer engagement, a lot of brands miss the full picture. Once a given user is engaged with your app or website, the experience you give them there is the central factor to whether they grow into a loyal customer To explore how to make that experience happen, we’ve put together another installment of our Broken Vs. Brilliant video series.
To dig into what’s possible when a brand gets their act together and successfully marries data, technology, and teams to create consistent, powerful brand experiences (and also what happens when they really, really don’t), let's take a—fictional—look at two very different versions of one person's customer journey.
In today’s fast-moving, digital-first world, marketing thought leaders never stop talking about the importance of making a strong first impression. But once you get past first impressions, flash matters less—and substance matters more. To dig into these questions, we’ve put together another installment of our Broken Vs. Brilliant video series.