Personal, high-touch attention and thoughtful suggestions are now table stakes. Provide customer experiences that have that luxury feel without sacrificing scalability, reliability, or flexibility. Wine.com Senior CRM Manager Georgia Price talks to Braze Evangelist Magith Noohukhan about the luxury you can’t live without.
There’s no single platform or channel that can speak to every one of your customers. You need an engagement strategy that effectively speaks to your audience and reinforces your marketplace value. Grindr Head of Marketing Alex Black and Product Manager Chen Zou discuss the art of effective communication with Braze Customer Success Manager Ishan Sharma.
Modern life is lived online, so it’s crucial for banks and financial services companies to meet their customers where they are. CIBC Director, Digital Channel Optimization and Personalization, Marianne Forrest & CIBC Consultant, Optimization and Personalization, Joseph Orsini address what success looks like and what it takes to ensure value-driven experiences for today’s users. Moderated by Braze Strategic Business Consultant (BC2) Erin Bankaitis.