Carlos Valdes-Dapena

Author

Author of the new book “Lessons from Mars: How One Global Company Cracked the Code on Higher Performance Collaboration,” Carlos also has an MFA in Acting. He once cross-dressed to play the role of Mother Ginger (all those children under her skirts) in a Cuban-American production of The Nutcracker in Miami.

Teams Issue

Collaboration and the Customer Experience

The seamless customer experience is an illusion—but it’s one your team needs to sustain.