The easier you make things, the more likely your customers are to do them. That's why the rise of in-message experiences across email, mobile, and beyond are a game-changer for marketers. By keeping things simple, these immersive messaging options have the power to improve conversions, engagement, and more.
All of the Customer Success Managers (CSMs) here have taken such different paths to get where we are today, but we share a vision and a focus on helping our customers create exceptional experiences for their customers. Let's take a look at the journey of Ashley Wilkinson, Director of the London Custom Success Team.