User lookup

When setting up your audience for a campaign or Canvas, you can search for a specific user directly from the composer to test if your filters and segments are set up correctly. This can also be helpful when troubleshooting a campaign or Canvas that isn’t sending as expected—for example, if users aren’t receiving a message when they should be.

User lookup is available when:

• Creating a segment
• Setting up a campaign or Canvas audience
• Setting up an Audience Paths step

To check if a user matches the audience criteria, click Lookup User and search for a user’s external_id or braze_id.

Results

When a user matches the segment, filter, and app criteria, you see the following:

When a user doesn’t match part or all of the segment, filter, or app critieria, the missing criteria is listed for troubleshooting purposes.