Connecting a subdomain

If you own a domain through a third-party service, you can connect its subdomains to your Braze account. You can then use subdomains with your Braze-hosted landing pages to brand and customize your URLs.

To connect a subdomain to your Braze account, have an administrator follow the steps below.

1. Go to Settings > Landing Page Settings.
2. Enter the subdomain you want to connect and select Submit.
3. Copy and paste the TXT and CNAME records into the relevant settings of your domain provider account.
4. Return to the Braze dashboard to verify the connection.

Using your subdomain

After your subdomain verification is complete, you can use your subdomain for your Braze-hosted landing pages by default. For example, if you connect the subdomain promo.example.com, you can add a URL to your landing page that looks like promo.example.com/holiday-sale.

Resources from domain providers

Listed below are resources for creating and managing DNS records with commonly used domain providers. If you’re using a different provider, refer to that provider’s documentation or contact their support team for information.

Domain provider	Resources
Bluehost	DNS Records Explained DNS Management Add Edit or Delete DNS Entries
Dreamhost	How do I add custom DNS records?
GoDaddy	Add a CNAME record

Troubleshooting

My subdomain connection failed

Verify that your subdomain was entered correctly and that it matches what you submitted to Braze from your domain provider account. If it’s correct and matches, check the TXT and CNAME records provided by Braze. They should match the records you entered into your domain provider account.

Frequently asked questions

Can I connect multiple subdomains to my workspace or connect one subdomain to multiple workspaces?

No, you currently can only connect one subdomain to a workspace.