Segmentation logic with negative OR filters

The OR operator must be used with care, especially when considering:

When to apply the OR operator

Use the OR operator to create a statement that will evaluate to true if a user meets the criteria for one or more filters in the statement.

For example, consider a promotion that is valid for both United States and Canadian customers. You want to make sure that only customers in areas where the promotion is valid receive the promotion. In this scenario, use the following statement to target your campaign:

Country is United States OR Country is Canada

United States OR Canada

With the OR operator, your campaign will only go to customers whose country is Canada or whose country is United States.

When not to apply the OR operator

In certain circumstances, the OR operator should not be used. For example, do not use ORif you have a campaign that is valid in every country except for the United States and Canada. To filter for this segment, you might try to invert the logic from the previous scenario. However, this leads to a segment that targets all customers:

Country is not United States OR Country is not Canada

Not United States OR Canada

The preceeding statement targets all customers because all customers meet the criteria for one or more of the filters. Canadian customers meet the criteria for Country is not United States. US customers meet the criteria for Country is not Canada.

The following negative targeting criteria should not be used with the OR operator when two or more filters are referencing the same attribute:

  • is not
  • does not equal
  • does not match regex

If is not, does not equal, or does not match regex are used with the OR operator two or more times in a statement, customers with all values for the relevant attribute will be targeted.

When to apply the AND operator

If you’d like to include customers with two or more values for a particular attribute, you should use the AND operator. Let’s return to the example use case—targeting customers from every country except for Canada and the United States.

The statement Country is not United States AND Country is not Canada will only include customers who are not from the United States and who are not from Canada. Therefore, both United States customers and Canadian customers will be excluded.

Still need help? Open a support ticket.

Last updated on September 17, 2021

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