Uninstall Tracking

Uninstall Tracking utilizes background push notifications with a Braze flag in the payload. For more information, see our Uninstall Tracking page in our User Guide.

Implementing Uninstall Tracking

Step 1: Enabling background push

Make sure that you have enabled the “Remote notifications” option from the “Background Modes” section of your Xcode project’s Capabilities tab. For additional details, refer to our documentation on Silent Push Notifications.

Step 2: Checking for Braze background push

Braze uses background push notifications to collect uninstall tracking analytics. Follow the instructions here to ensure that your application does not take any unwanted actions upon receiving Braze’s uninstall tracking notifications.

Step 3: Test from the Dashboard

To ensure that your app does not take any unwanted automatic actions upon receiving a Braze uninstall tracking push, send yourself a test push from the Dashboard.

  1. On the Campaigns page, create a Push Notification campaign and select iOS Push as your platform.

  2. On the Additional Message Settings page,
    • Add the key appboy_uninstall_tracking with corresponding value true
    • Check “Add Content-Available Flag”

    key-value Pair

  3. Use the Preview Message page to send yourself a test uninstall tracking push.

    Test User

  4. Check that your app does not take any unwanted automatic actions upon receiving the push.

The above steps are a proxy for sending an uninstall tracking push from Braze. If you have badge counts enabled, a badge number will be sent along with the test push, but Braze’s uninstall tracking pushes will not set a badge number on your application.

Step 4: Enable Uninstall Tracking

Follow the instructions for enabling uninstall tracking using our article on Uninstall Tracking.

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